Customer Service Faqs

Our military service members and diplomatic personnel work hard for our freedom around the world. If you are shipping to an APO/FPO/DPO address, you’ll need to use the United States Post Office to ship. Select this option during the checkout process and be sure you have your service member’s address handy. For proper formatting of that address you should visit the Postal Service website – https://www.usps.com/ship/apo-fpo-dpo.htm

Here are some tips:

• APO (Army Post Office) and FPO (Fleet Post Office) are military designated addresses that allow mail to be delivered to overseas military locations. APO addresses are associated with US Army or Air Force installations. FPO addresses are associated with US Navy installations and ships in the United States.
• When completing your Shipping Address during checkout, please make note of the following:
• The City must be entered as either “APO” or “FPO”
• The State must be selected as either “AA” “AE” or “AP”(AE for Armed Forces Europe, AA for Armed Forces Americas, or AP for Armed Forces Pacific).
• You must enter your Zip code.

• Our site is secure and you may confidently shop knowing we will protect your personal information and credit card information.
• We’d like to keep in touch with you about new sculptures and occasional specials on our pieces. Our newsletter subscribers will not be spammed and we will never sell your information to any third party.

• We know that your purchase is personal. Returns, exchanges or purchase replacements are part of serving you in a way that strives for 100% satisfaction. Please tell us what you need and we’ll do our utmost to meet your request.

• Our website is here to allow you to browse our inventory, consider how you can personalize your gift, and understand the commitment we’ve made to our honor those who serve us. We don’t have a showroom and are offering this line of sculpture only to our online community. You may place your order online through our secure shopping cart, or contact us to ask questions and place an order of any size.

• We accept payment through our website by Credit Card (Visa, Mastercard, Discover, or AMEX) or through your PayPal account.
• Our pricing can change due to the variety of production steps in bringing a sculpture from clay to your finished piece. Our website is your destination for the latest price.
• Currently, we are running no promotions.